Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Cozy room
Outstanding service
Small room with extra bed
No bathtub
7.6/10
Very good
Rooms
7.2
Location
8.5
Service
8.5
Dining
7.0
Guest reviews
7.6/10
based on 7 reviews
3.5/5
based on 131 reviews
8.7
8.7/10 based on 3329 reviews
#195 of 347 hotels in Hamburg based on Tripadvisor
Matthew
United States,
April
2024
7.8/10
The hotel is located in a posh neighborhood, very close to Alster lakes, with numerous beautiful buildings, stores, restaurants, and bars. The rooms offer a cozy ambiance but come at a higher price without significant added comfort. The service was exceptionally friendly and helpful, ensuring a pleasant stay overall.
Rooms
7.0
The rooms were cozy with a subtle ambiance and were available hours before check-in time.
Service
9.0
The staff was very nice and helpful, providing top-notch assistance throughout my stay.
Location
8.0
The hotel's location is excellent, in a great area near the Alster lakes with plenty of dining and entertainment options. However, there is a 40% upcharge for some amenities.
Dining
7.0
The dining experience was fresh and nicely arranged, but limited as it was not available on Monday morning.
Facilities
8.0
The hotel provides a range of facilities including dry cleaning, housekeeping, laundry services, and pet amenities.
James
United Kingdom,
April
2024
7.2/10
I had a mixed experience at this hotel. The rooms were spacious with a strange odor and not as clean as expected, but they had a proper opening for fresh air, which I appreciated. The staff was friendly and helpful, although they seemed a bit skeptical at times. The location was excellent, close to the Alster lakes and many attractions, but not directly in the city center. The dining was good with homemade elements and decent value for money. Overall, it was a comfortable stay with some room for improvement.
Rooms
6.0
The rooms had a strange odor and were not as clean as they could have been, but they were spacious with proper window openings.
Service
7.0
The staff was friendly and helpful, but at times they seemed a bit skeptical.
Location
8.0
The hotel is in a great area close to the Alster lakes, with beautiful buildings and plenty of shops and restaurants nearby, although not directly in the city center.
Dining
8.0
The dining experience was very good with some homemade dishes, offering better value than other nearby options.
Facilities
7.0
The hotel had standard facilities available.
Wayne
United Kingdom,
February
2024
8.6/10
The hotel offers a cozy and light room with Japanese style screens creating privacy. The futon beds were incredibly comfortable, even with an extra bed in the room. The stay was quiet and relaxing. However, the room might feel small with an additional bed. The service was outstanding with incredibly friendly receptionists. Unfortunately, there was no bathtub. The location is in a lovely area near the Alster lakes, surrounded by beautiful buildings, stores, restaurants, and bars, making it a must-stay. The dining experience was not included but nearby cafes offered good value. The facilities were excellent. Overall, a great value for money choice.
Rooms
8.0
The room was lovely and light with Japanese style screens for privacy and comfortable futon beds. Slept like a baby.
Service
9.0
The receptionists were incredible, very friendly, and helpful, though there was no bathtub available.
Location
10.0
The hotel is situated in a fantastic area near the Alster lakes, surrounded by beautiful buildings, stores, restaurants, and bars. Easily accessible to the city center.
Dining
7.0
The dining was not included, but nearby cafes offered good value with homemade elements.
Facilities
9.0
Facilities were great, with dry cleaning, housekeeping, laundry, welcome drink, and pet amenities available.
Cozy room
Small room with extra bed
Beth
United Kingdom,
January
2024
7.6/10
The hotel is located in a nice area near the lake with a great atmosphere, but there might be some smell issues in the rooms and the price seems high for what you get. The service is generally good, although there was a negative experience with room cleaning. The location is convenient for exploring the Northern Alster parts but can be a bit noisy due to nearby building vents. The dining offers various options and is enjoyable, although not available on Monday mornings. Overall, the facilities are satisfactory given the price paid and amenities offered.
Rooms
7.0
The room quality is decent but slightly overpriced.
Service
8.0
The staff are usually very nice and helpful, but there was one incident of a terrible attitude during room cleaning.
Location
8.0
The hotel is well-located in a nice area close to the Alster lakes, offering easy access to shops and restaurants, although there was some noise from nearby building vents.
Dining
8.0
The dining experience is good with fresh and nicely arranged food options, although limited on Monday mornings.
Facilities
7.0
The hotel facilities are satisfactory for the price paid, offering basic amenities and services.
Daphne
United Kingdom,
January
2024
7.8/10
The hotel is in a lovely area near Alster lakes with charming buildings, stores, and restaurants. The rooms, although small with an extra bed, were clean and comfortable, meeting our main expectations. The service was remarkable, extremely helpful and nice. The location exceeded my expectations, being quiet but also conveniently close to the city center by bus. The dining experience wasn't very diverse and lacked variety. The hotel's facilities were just okay.
Rooms
8.0
The rooms were comfortable and clean, which are the most important to us despite being quite small with the extra bed.
Service
9.0
The service was very helpful and nice, meeting all our needs with a smile.
Location
9.0
The location is great, close to Alster lakes with beautiful buildings, stores, and restaurants, exceeding my expectations.
Dining
6.0
The dining experience lacked variety and was n't very diverse.
Facilities
7.0
The hotel's facilities were just okay.
Greg
United States,
August
2023
7.4/10
I really enjoyed my stay at the hotel. The rooms were clean and standard but had a unique Japanese style with tatami mats and Shoji screens, which I found refreshing. The staff was friendly and really helpful. The location was good, just outside the city center but easily accessible by bus. The dining options were basic but satisfactory. Overall, a pleasant experience with a few minor drawbacks.
Rooms
7.0
I found the rooms to be clean and enjoyable with a different Japanese style featuring tatami mats and Shoji screens.
Service
9.0
The hotel staff was really friendly and accommodating, which made my stay more pleasant.
Location
8.0
The hotel is located just outside the city center, but it's easily reachable by regular bus service, which was convenient for exploring the area.
Dining
6.0
The dining experience was acceptable, with various options available, although it wasn't exceptional.
Facilities
7.0
The hotel offers standard facilities, which are basic but comfortable for a pleasant stay.
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